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Help Center

345br FAQ – Get Your Questions Answered Here

We've compiled the most common questions our team at 345br — covering sign-up, Pix deposits, withdrawals, Sports Betting, Live Casino, bonuses, and responsible gambling. If your question isn't here, live chat support is available 24 hours a day.

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Six question categories — click to jump straight to what matters to you

Registration & Account

How to create your account at 345br, required documents, how to reset your password, the one-account-per-CPF limit, and more.

Deposits & Withdrawals

Pix, boleto, credit card, PicPay, Mercado Pago, and TED. Minimum amounts, processing times, fees, and how to withdraw your winnings.

Sports Betting

Brasileirão, Libertadores, Copa do Brasil, UFC, and more. How live betting works, odds, multi-bets, and cash out.

Casino & Slots

Live blackjack, roulette, baccarat, slots, crash games, and progressive jackpots. RNG, RTP, betting limits, and available providers.

Bonuses & Promotions

Welcome bonus, rollover requirement, cashback, seasonal promotions, and how the 345br VIP Program works.

Responsible Gambling & Security

Deposit limits, self-exclusion, activity pause, LGPD data protection, SSL, and how to keep your gambling safe and always within your control.

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Registration & Account

Registration at 345br is free and takes less than two minutes. Go to the Registration, fill in your full name, CPF, date of birth, email, and phone number, create a strong password, and accept the terms. You'll then receive a confirmation email — click the link to activate your account. That's it: your account is active and you're ready to make your first deposit via Pix from R$ 20.00. No documents are required at sign-up; they're only requested before your first withdrawal.

No. The 345br allows only one active account per CPF. Creating multiple accounts — even with different email addresses — is a violation of the Terms and Conditions and results in the permanent blocking of all identified accounts, with any associated balances withheld. If you already have an account, log in at Log in. If you've forgotten your password, use the recovery option on the login screen.

On the login, click "Forgot my password". Enter the email linked to your account and you'll receive a reset link within two minutes. Click the link, create a new password with at least eight characters (use uppercase letters, numbers, and symbols), and confirm. You can log in with your new password right away. If the email doesn't show up in your inbox, check your spam folder. If the issue persists, contact us via live chat with your CPF.

To enable withdrawals, the 345br runs identity verification (KYC). You'll need to submit: a photo of a government-issued ID (RG, CNH, or valid passport), a selfie holding the document, and proof of address issued within the last 90 days (utility bill, bank statement, or similar). Submissions are made through the account dashboard under "Identity Verification". Review takes up to 48 hours. We recommend completing this right after registration, before your first deposit, so there are no pending items when you go to withdraw.

Yes. The 345br works directly through your mobile browser — Chrome, Samsung Internet, Safari, or any other. No app download required. The site is fully responsive and optimized for both Android and iOS. For quicker access, you can save a shortcut to your home screen: in Chrome, open the menu and select "Add to Home Screen"; in Safari, tap Share and then "Add to Home Screen". It looks and feels like an app, without taking up any storage space.

Accounts at 345br can be blocked for three reasons: multiple failed login attempts (automatic protection — unlocked automatically after 30 minutes or via a confirmation email), pending identity verification before a withdrawal, or a break or self-exclusion request made by the account holder. For any of these situations, the live chat support team will clarify what happened and walk you through the next steps. Permanent self-exclusion is irreversible by design — it is a responsible gambling tool and cannot be undone.

Deposits & Withdrawals

The minimum deposit at 345br is R$ 20.00. The fastest way to deposit is via Pix — funds hit your account within 10 seconds of payment confirmation. You can also deposit via boleto bancário (up to one business day after payment), credit or debit card (Visa, Mastercard, and Elo), PicPay, Mercado Pago, or TED bank transfer. There are no deposit fees charged by 345br for any of these methods. For more details on payment options and timeframes, visit the Deposits & Withdrawals.

Pix deposits at 345br are processed in up to 10 seconds — in most cases, the balance appears before you even finish closing your banking app. This happens because Pix runs on the Central Bank's real-time infrastructure, with no intermediaries. You can use Pix from any supported bank: Nubank, Itaú, Bradesco, Banco do Brasil, Inter, Caixa, and others. Just scan the QR Code or copy the Pix code shown on the deposit screen at 345br.

The minimum withdrawal at 345br is R$ 30.00. For accounts with completed identity verification (KYC), Pix withdrawals are generally processed in under 10 minutes — often in under 3 minutes. The Pix is sent to the key registered under your CPF. Withdrawals above R$ 50,000.00 may be subject to an additional security review, extending the timeframe to up to 24 hours. If identity verification has not yet been completed, this process must be done before requesting your first withdrawal — it takes up to 48 hours after documents are submitted.

At 345br does not charge fees on deposits in any form — Pix, boleto, card, PicPay, Mercado Pago, or TED. Pix withdrawals are also fee-free on our end. Some deposit methods may carry charges from your card issuer or bank (such as IOF on credit cards), but those are set by your bank, not by 345br. Pix remains the best option for both deposits and withdrawals: zero fees, instant processing, and available 24 hours a day.

For security reasons and compliance with anti-money laundering regulations, withdrawals at 345br are always sent to a Pix key linked to the account holder's CPF. Withdrawals to third-party bank accounts or to a Pix key under a different CPF are not permitted. This rule protects you and ensures your funds always come back under your control. If you switch banks, simply register your new Pix key in the dashboard before requesting your next withdrawal.

In rare cases, a Pix deposit may take longer than 10 seconds due to a momentary instability in the Central Bank's system — but it typically resolves in under 5 minutes. If your balance still hasn't appeared after 10 minutes, contact support via live chat and provide your Pix receipt (including the transaction ID, also known as E2E or EndToEndId). Our team will locate the payment and resolve it on the spot. Under no circumstances should you make a second deposit before confirming with support that the first one was not received.

Sports Betting

At 345br offers betting on more than 30 sports. The highlight is Brazilian football — the Brasileirão Série A, Série B, Copa do Brasil, and Libertadores are fully covered with live betting, real-time updated odds, and dozens of markets per match. Beyond football, you'll find NBA, NBB (Brazilian basketball), UFC and MMA, tennis, volleyball, Formula 1, esports, and much more. Bets are available pre-match (before the game starts) and live (during the game). Head to the Sports to see all available markets.

Live betting at 345br lets you bet while the match is in progress, with odds updating every second based on how the game unfolds. You can bet on the next goal, the final result, the exact score, cards, corners, and many other markets — all in real time. Live odds can be more favorable than pre-match odds when the match situation shifts unexpectedly. It is important to act quickly, as the system may temporarily suspend odds during critical moments (goal, penalty, start of extra time) to update values accurately.

A parlay (also known as an accumulator) combines two or more games on a single bet slip. The final odds are the product of all individual odds multiplied together — so the potential payout is much higher than a single bet. The trade-off is that every selection must be correct for the slip to win: if just one game goes wrong, the entire slip loses. At 345br, you can build multi-bets combining different sports — for example, pairing a Brasileirão match with a UFC fight and an NBA game on the same slip. The minimum stake for a multi-bet is R$ 2.00.

If a match you bet on is cancelled, suspended before completion, or postponed, the bet is voided and the full stake is returned to your account balance at 345br. For multi-bet slips that include a cancelled match, the bet is recalculated without that event — the slip's odds are adjusted and the remaining selections stand. For postponements where the match is rescheduled to within 48 hours of the original kick-off time, the bet generally remains valid. If you have questions about a specific bet, live chat support can clarify it in under two minutes.

At 345br, the minimum bet for a single sports bet is R$ 2.00, and the same applies to parlays. The maximum limit varies depending on the event, the market selected, and your VIP Program tier. For major Brasileirão Série A, Copa do Brasil, and Libertadores matches, maximum limits are higher. Members at the upper tiers of the VIP Program have access to even higher limits. If you want to know the specific limit for an event, the maximum amount is displayed on the bet slip screen before you confirm.

Casino & Slots

At 345br offers over 500 casino games organized into four main categories: Live Casino (blackjack, European roulette, American roulette, baccarat, and game shows with Portuguese-speaking dealers), slots (hundreds of titles from the world's top providers, including progressive jackpots), crash games (multiplier-based games where you decide when to cash out), and virtual table games (blackjack, roulette, and baccarat without a live dealer, for a faster pace). Visit the Casino to explore the full catalog.

Yes. All slots at 345br use RNG (Random Number Generator) technology certified by independent bodies such as eCOGRA and iTech Labs. The RNG ensures that each spin is completely independent of the previous one — no outcome is predictable or manipulable. RTP (Return to Player) is the theoretical percentage of total wagered amounts returned to players over thousands of rounds. Quality slots typically have an RTP between 94% and 97%. RTP is a long-term statistical average — it does not mean you will recover that percentage in any single session, but it is an indicator of how generous a game is overall.

Progressive jackpots are prizes that grow with every bet placed on a given game by any player on any platform using the same provider. A portion of each bet is added to the jackpot pool until someone hits the winning combination. At 345br, progressive jackpots can build up to significant amounts. The current jackpot value is displayed on the game screen. To compete for the maximum jackpot, you generally need to bet the maximum amount per round — check the specific rules of each game before playing. Jackpot winnings are credited directly to your account and can be withdrawn via Pix. Check the available options in the Jackpot.

Crash games feature a multiplier that starts at 1x and climbs progressively in real time. The goal is to cash out (click "Cash Out") before the multiplier crashes — the crash point is random and unpredictable. If you cash out before the crash, your payout is your stake multiplied by the odds at the moment you clicked. If the multiplier crashes before you cash out, you lose the bet. At 345br, crash game bets start from R$ 1.00 and you can set an automatic cash out at a specific multiplier before the round begins. It is a fast-decision game where discipline and bankroll management make all the difference.

Yes. The Live Casino at 345br uses adaptive streaming technology that adjusts video quality based on your internet speed — it works well on both Wi-Fi and 4G mobile data. No plugins, Flash, or additional apps required; it runs directly in your mobile browser. For the best experience, we recommend a connection with at least 5 Mbps download speed. If the image freezes or quality drops, check your connection and, if needed, the live chat support team can help identify the issue quickly.

Bonuses & Promotions

The welcome bonus at 345br is automatically granted to new users who make their first deposit. If you have a promo code, enter it in the designated field during sign-up to unlock special conditions. The bonus comes with a rollover requirement — a multiplier that determines how many times the bonus amount must be wagered before it can be withdrawn. Your real deposited balance can always be withdrawn at any time, regardless of the rollover. The current bonus terms are available in your account dashboard. The welcome bonus is granted once per CPF.

The rollover (or wagering requirement) is a multiplier that determines how many times the bonus amount must be wagered before it can be withdrawn. For example: if the bonus is R$ 100.00 with a 10x rollover, you need to place R$ 1,000.00 in valid bets to release the bonus for withdrawal. Cancelled bets, bets on events with very low odds, or bets on games excluded from the promotion generally do not count toward the rollover. Your rollover progress is visible in the account dashboard in real time. The most practical tip: bets with odds above 1.5 on sports events typically count in full toward the rollover — always check the specific terms of your active bonus.

The VIP Program at 345br has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Every player starts at Bronze when they create their account. Each bet placed on the platform earns VIP points that move you up the levels. As you climb, the benefits grow: a higher weekly cashback percentage, faster withdrawal processing, higher withdrawal limits, exclusive reload bonuses, and access to Live Casino tables with elevated limits. Your level progress and accumulated points are visible in the dashboard after login. To learn more about each level and its benefits, visit the VIP Program.

Cashback at 345br is calculated on net weekly losses (total wagered minus total won) and credited automatically at the start of the following week. The percentage varies by VIP level — higher-tier members receive a greater return. Cashback is credited as bonus balance with a reduced rollover, typically 1x to 3x. You can track your pending cashback and credit history in the account dashboard. There's no need to request cashback manually — it's applied automatically for all eligible players.

Yes. The 345br runs regular promotions for the biggest events in Brazilian football — Brasileirão Série A, Copa do Brasil, and Libertadores. These promotions may include boosted odds on selected matches, free bets on specific games, reload bonuses on matchday, and special cashback promotions for finals. Beyond football, there are also promotions for major UFC, NBA, and esports season events. Active promotions are available on the promotions page inside the platform, accessible after login. To make sure you never miss an offer, enable promotion notifications in your account settings.

Responsible Gambling & Security

In your account dashboard at 345br, go to "Settings" and then "Responsible Gambling". There you can set a daily, weekly, or monthly deposit limit. Simply enter the maximum amount and confirm — the limit takes effect immediately for your next deposit. Lowering a limit is instant. Increasing an existing limit requires a 24-hour cooling-off period, so the change only takes effect the following day. This is intentional: it protects you from impulsively reversing a decision you made consciously. For more information on all available tools, visit the Responsible Gambling.

Permanent self-exclusion is a responsible gambling tool that closes your account definitively and irreversibly. When you request it through the dashboard (under "Responsible Gambling"), access is blocked immediately and cannot be restored, regardless of any reason given in the future. Any real-money balance available will be returned to the account holder via Pix after identity verification, within up to five business days. Bonus balances with incomplete rollover requirements will be cancelled. If you are still unsure about this decision, consider the Activity Pause option first — which temporarily blocks your account for a period of your choosing, with the possibility of returning.

Yes. The 345br operates in full compliance with the LGPD — Brazil's General Data Protection Law (Law No. 13.709/2018). Your personal data is collected only for the purposes stated in the Privacy Policy and are never sold to third parties for marketing purposes. All data transmitted between your device and 345br are encrypted with 256-bit SSL. Credit card data is tokenized — 345br never stores your full card number. You have the right to request access to, correction of, or deletion of your personal data at any time through support.

At 345br has a zero-tolerance policy for access by anyone under 18. Registration requires a valid CPF and date of birth verification. The identity verification process (KYC), mandatory before the first withdrawal, confirms identity with a photo ID — making it virtually impossible for a minor to complete the process without the irregularity being flagged. If you believe an account is being used by a minor, contact us immediately via live chat support or by email at suporte@345br.click. The account will be blocked immediately.

After logging in, go to "Settings" and then "Security". There you will find the option to enable 2FA (two-factor authentication). The setup links your mobile number to your account — each time you log in, in addition to your password, you will need to enter a six-digit code sent by SMS. The code is valid for 60 seconds. With 2FA active, even if someone finds out your password, they cannot access your account without the code sent to your phone. We strongly recommend enabling 2FA — it is free and takes less than two minutes to set up. If you change phones, update your number in the settings before deactivating your old SIM card.
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Everything you need to know about 345br — no fluff

This FAQ page exists because 345br believes that an informed player is a satisfied player. Most issues that reach our support team could be avoided with clear information available before anyone has to ask. That's why we've brought together the most common questions here — organized by category to make them easy to find.

Questions about deposits and withdrawals come up the most — and for good reason: when money is involved, people want clarity. At 345br, Pix is the fastest and most popular method — deposits land in up to 10 seconds and withdrawals are processed in minutes for accounts with completed identity verification. The minimum deposit is R$ 20.00 and the minimum withdrawal is R$ 30.00, with no fees charged by the platform.

Sports Betting questions come in second — especially around live betting on Brasileirão Série A, Copa do Brasil, and Libertadores. At 345br updates odds every second during matches, making the live betting environment dynamic and directly responsive to what is happening on the field. This creates opportunities that did not exist before kick-off, but it also demands attention and quick decisions.

Questions about bonuses and rollover tend to cause the most confusion. Rollover is not a trap — it is a condition that exists to balance the bonus offer and prevent the platform from being used solely to withdraw bonus funds without real gameplay. The key to understanding rollover is straightforward: your deposited real-money balance can be withdrawn at any time; only the bonus balance has a wagering requirement before it can be released. In your account dashboard at 345br, rollover progress is displayed in real time so you always know exactly where you stand.

About responsible gambling: a 345br takes this seriously — not just on paper. Control tools like deposit limits, activity breaks, and self-exclusion are available in every player's dashboard, reachable in under two clicks, with no red tape and no explanation required. If you need a break, the platform is built for that. If you need to leave for good, permanent self-exclusion is irreversible by design.

If your question isn't covered on this page, 345br's live chat support 345br has an average response time of under two minutes, 24 hours a day, with Portuguese-language support from real people. No chatbots, no phone queues, no generic automated replies. Just a real person ready to help with whatever you need.

Tip: use the search bar at the top of this page to find what you need faster. Type keywords like "Pix", "withdrawal", "bonus", "registration", or any other term related to your question.

Quick facts about 345br

Minimum deposit R$ 20.00 via Pix
Minimum withdrawal R$ 30.00 via Pix
Pix — deposit timeframe Up to 10 seconds
Pix — withdrawal timeframe Up to 10 minutes (KYC complete)
Registration time Under 2 minutes
Customer Support 24/7, in Portuguese
Available games +500 games
Available sports +30 sports
Minimum age 18 years
Accepted methods at 345br
Pix Boleto Visa Mastercard Elo PicPay Mercado Pago TED

Nubank, Itaú, Bradesco, Banco do Brasil, Inter, and all banks that support Pix.

Still have questions? Contact 345br

Our support team is available 24 hours a day — choose the channel that works best for you

Live Chat

The fastest way to reach the 345br team. Average response time under two minutes. Available 24/7 within the platform after login.

Open live chat
Support Email

For questions that don't need an immediate reply. Send your query with as much detail as possible — CPF, transaction number, or a screenshot will help speed things up.

suporte@345br.click
Help Center

Beyond this FAQ page, you'll find detailed guides on every 345br feature at the links below — straight to the point, no filler.

Responsible Gambling
345br – Get Started Now

Questions answered — now it's time to play

Free sign-up in under 2 minutes, first deposit via Pix from R$ 20.00, over 500 games and live betting on Brasileirão, Libertadores, and UFC. 24/7 support in Portuguese.

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